1. Introduction
Pocket Labs Pty Ltd ("Pocket", "we", "us", or "our") uses cookies and similar tracking technologies on our website and platform (collectively, "Services"). This Cookie Usage Policy explains what cookies are, how we use them, and your choices regarding cookies.
This policy should be read in conjunction with our Privacy Policy.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember information about your visit, such as your preferences and login status, making your next visit easier and the site more useful to you.
Similar technologies include:
- Local Storage: Allows websites to store data locally in your browser
- Session Storage: Temporary storage that expires when you close your browser
- Web Beacons: Small graphic images used to track user behavior
- Pixels: Transparent images used to track conversions and behavior
3. How We Use Cookies
We use cookies and similar technologies for the following purposes:
3.1 Essential Cookies (Strictly Necessary)
These cookies are essential for the Services to function properly. They enable core functionality such as:
- User authentication and session management
- Security features and fraud prevention
- Load balancing and performance optimization
- Remembering your preferences (language, region, etc.)
Legal Basis: These cookies are necessary for the performance of our contract with you and cannot be disabled.
3.2 Analytics and Performance Cookies
These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously. We use them to:
- Track page views, sessions, and user journeys
- Identify popular features and content
- Detect errors and performance issues
- Measure the effectiveness of our marketing campaigns
Services Used: Google Analytics, Vercel Analytics
Legal Basis: Your consent or our legitimate interest in improving our Services.
3.3 Functional Cookies
These cookies enable enhanced functionality and personalization:
- Remembering your dashboard preferences and settings
- Saving your recently viewed items
- Providing live chat support features
- Personalizing content based on your usage
Legal Basis: Your consent or our legitimate interest in providing enhanced features.
3.4 Advertising and Marketing Cookies
These cookies are used to deliver relevant advertisements and track their effectiveness:
- Showing you relevant ads on third-party websites
- Measuring ad campaign performance
- Retargeting visitors who have shown interest in our Services
- Preventing you from seeing the same ad repeatedly
Services Used: Google Ads, Facebook Pixel, LinkedIn Ads (where applicable)
Legal Basis: Your explicit consent.
4. Types of Cookies We Use
4.1 First-Party Cookies
These are cookies set directly by Pocket and are used exclusively by us to operate and improve our Services.
4.2 Third-Party Cookies
These are cookies set by third-party services we use:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Website analytics and performance tracking | View |
| Stripe | Payment processing and fraud prevention | View |
| Supabase | Authentication and session management | View |
4.3 Session vs. Persistent Cookies
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Remain on your device for a set period or until you delete them
5. Cookie Duration
Cookies we use have different durations:
- Session cookies: Expire when you close your browser
- Authentication cookies: Typically 7-30 days
- Preference cookies: Up to 1 year
- Analytics cookies: Up to 2 years
- Advertising cookies: Up to 90 days
6. Your Choices and Controls
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Accept only first-party cookies
- Delete cookies when you close your browser
- Clear all cookies currently stored
Browser-specific instructions:
6.2 Opt-Out of Analytics
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
6.3 Do Not Track (DNT)
We respect Do Not Track (DNT) browser signals. When DNT is enabled, we will not use non-essential cookies or tracking technologies.
6.4 Impact of Disabling Cookies
Please note that disabling cookies may affect your ability to use certain features of our Services:
- You may not be able to stay logged in
- Your preferences may not be saved
- Some features may not function properly
- You may see less relevant content and advertisements
7. International Users
7.1 Australian Users
Our use of cookies complies with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.
7.2 European Users (GDPR)
If you are in the European Economic Area (EEA), we obtain your explicit consent before using non-essential cookies, in compliance with GDPR and the ePrivacy Directive.
You have the right to:
- Withdraw your consent at any time
- Access information about cookies we use
- Lodge a complaint with a supervisory authority
8. Updates to This Policy
We may update this Cookie Usage Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date.
We encourage you to review this policy periodically to stay informed about our use of cookies.
9. Contact Us
If you have questions about our use of cookies or this policy:
Pocket Labs Pty Ltd
ABN: 93695191621
ACN: 695191621
Address: 1/84 View St, Gymea, Sydney, NSW 2227, Australia
Email: privacy@getpocketpass.com
Support: hello@getpocketpass.com